#2543 – Urgent: Payment Issue on Mobile Devices - SystemPay

 Hello,

We've encountered an issue where our customers, attempting to complete the online payment process via their mobile phones, receive the following error message: "An error occurred during the payment request. The posted form is empty."

After conducting tests, we've identified that this specific problem occurs when using mobile devices. Could you please assist us in resolving this issue or provide guidance on how to rectify the situation?

We greatly appreciate your prompt assistance in resolving this problem

Thank you in advance.
Sarah

I have just submitted a test order from my mobile and I could see the payment page properly. I have submitted another order from desktop browser and that went fine as well.

Please check on your side again and send us screenshots/videos so that we can reproduce the issue properly on our side.

Thanks & Regards
Ronniee