#2073 – Not Receiving Cancellations

Posted in ‘Taxi Booking’
This is a public ticket. Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Wednesday, 28 April 2021 06:17 BST
tetonmountaintaxi
Authorize.net for Taxi Booking, Taxi Booking recurring updates Annually, Stripe for Taxi Booking
 Hi,just realized when people cancel a booking we don't receive a confirmation.how to fix that?the customer receives confirmation if cancellation but we don't get notified about that
Thursday, 29 April 2021 06:57 BST
ronniee
RedSys for Taxi Booking
Hi Vadim,

We have just tested on our demo booking site. All Super users and Administrators receive the Rejected status order notification email when the user cancels his order.

Please test on your side as well. If the problem still persists, please provide Temporary back end and FTP log in details to your website in a PRIVATE ticket so we can take a closer look and help you with your issue.


Ftp server:
Ftp user:
Ftp password:

Website URL:
Back end URL:
Super user:
Password:

Thanks & Regards
Ronniee
 
Friday, 30 April 2021 06:09 BST
tetonmountaintaxi
Authorize.net for Taxi Booking, Taxi Booking recurring updates Annually, Stripe for Taxi Booking
Ok,this was fixed,super users receive confirmations
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